1. Introduction
This Privacy Policy explains how TravelMedz (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use our website, mobile app, or services.
2. Information we collect
- Personal details: Name, contact information, delivery address, date of birth.
- Account details: Login information, order history, communication preferences.
- Health information: Only when you use telehealth or request medical kits requiring health data, and with your consent.
- Technical data: IP address, device type, browser information, and site usage statistics.
3. How we use your information
- To provide and deliver our products and services.
- To process orders and payments.
- To give you access to telehealth services when requested.
- To communicate with you about updates, offers, or support.
- To meet legal and regulatory requirements.
5. Data security
We use technical and organisational measures to protect your personal information. However, no system is 100% secure. You are responsible for keeping your account login details safe.
6. Data retention
We keep your information only as long as necessary for the purposes in this policy or as required by law. When data is no longer needed, we securely delete or anonymise it.
7. Your rights
- Access and get a copy of your personal data.
- Ask us to correct inaccurate information.
- Request deletion of your data when legally allowed.
- Withdraw consent for certain data uses.
- Complain to the data protection authority if you believe we mishandled your data.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with the new “Last updated” date.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us:
- Address: 000 Smith St, Rosebank, Johannesburg, South Africa, 2191
- Email: info@travelmedz.net
- Phone: +27 11 000 0000
Note: This policy explains our general privacy practices. It is not legal advice.